Privacy
Policy

made of möre is the legal trading name of The Made of More agency LTD company number 12882403, registered office 6 St John Street, Chester, CH1 1DA.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after collect, use and process personal data provided to us when you visit our website.

We reserve the right to update this Privacy & Cookie Policy from time to time at our discretion. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy & Cookie Policy so that you are aware of any changes to it.

The Made of More Agency LTD is the controller and responsible for your personal data (collectively referred to as “made of möre”, “we”, “us” or “our” in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager at hello@madeofmore.agency.

The data we collect manually

We currently manually collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Company information (for example, company name, company contact details)

We shall process all such personal data in accordance with this Privacy & Cookie Policy. Certain personal data is mandatory to be provided to us in order that we can contact you and/or provide services to you and we shall make this clear to you at the point of collection of the personal data.

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

The data we collect automatically

When you use our website, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your device’s unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this Privacy & Cookie Policy and we use the information we collect on an anonymous basis to improve our website and services, and for analytical and research purposes.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please note, we reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

If you have any complaints in relation to this Privacy & Cookies Policy or otherwise in relation to our processing of your personal data, please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority

Lawful Use of your personal data

We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy & Cookie Policy are: consent (where you choose to provide it), performance of our contract with you; compliance with legal requirements; and legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

The main reason that we use your personal data is to provide services to you under the contract that we have entered into with you.

We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing our contract, for regulatory and legal purposes (for example anti-money laundering and fraud prevention purposes), for audit purposes and to contact you about changes to this Privacy & Cookie Policy.

We retain your personal data in accordance with applicable laws. Therefore, if you are our client, we shall retain your personal data until all of our contractual commitment to one another are complete, except where we are required to retain your personal data for longer to comply with accounting and taxation requirements. If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.

If you have otherwise contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.

Where we hold and process your personal data

Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).

Data Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers.

However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

Marketing

From time to time you may be offered the opportunity to consent to receive marketing emails from us. We record your consent. You can choose to no longer receive marketing emails from us by contacting us at hello@madeofmore.agency or by clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Cookie Policy

A cookie is a small text file that is stored on your computer or mobile device, and can contain anonymous information such as a unique identification number, the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

The cookie identifies your browser but will not let us know any personal data about you, such as your name and/or address. These files are then used by our website to identify when users return.

We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features such as enhancing the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Our website is powered by the content management system, WordPress. This may store cookies to increase the performance of the website and allow easier and quicker navigation throughout. Our website uses Google Analytics, which generates anonymous analytics cookies. These cookies can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

We also use cookies to assist in some targeted advertising. These cookies are anonymous. If you receive one of those cookies, we may then use it to identify you as having visited our site if you later visit other sites that are part of the Google advertising network, and will serve targeted advertising based on this information.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our site may not operate efficiently if you refuse to accept cookies.

Governance

If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect. This Privacy & Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.